DevOps Institute

Manager IT - DevOps Automation (Hybrid Role)

Walgreen Co.
Deerfield, Illinois, United States (on-site)
8 days ago

Description

Job Summary

As the Manager IT - DevOps Automation (Hybrid Role), you will manage a team responsible for developing, enhancing and maintaining automation solutions relating to continuous integration and especially, continuous deployment and delivery of modern complex cloud-native microservices- and Big Data-based systems.

You will effectively collaborate with other members of the team, customers and/or stakeholders to align work efforts, develop/execute tactical plans that enable effective environments operations.

The Manger, IT DevOps Automation will manage vendor relationship and ensures that SLAs are kept in respect to contract terms and researched and brought to the attention of the vendor when missed. You will a ctively collaborate across IT and business areas to ensure increasing maturity of automation levels within environment operations, adherence to industry best practices regarding resource utilization and software deployment and testing.

Job Responsibilities
  • Manages the daily operational activities that develop and implement tactical plans for multiple components/processes for a specified area within IT.
  • Develops protocols to support established standards.
  • Oversees team(s) assigned to projects and may manage implementations.
  • Ensures resources are accurately allocated in line with tactical plans and appropriately accounted for at all times.
  • Performs as subject matter advisor and may serve as point of escalation and become actively involved, as required, to meet schedules and resolve problems highly complex in nature.
  • Manages issues proactively, including timely resolution and the identification of remediation opportunities.
  • Identifies and resolve systemic issues to prevent them from repeating.
  • Develops, maintains and enhances an excellent working relationship with the vendor company.
  • Builds excellent relationships at senior levels with vendor and Walgreens' leadership.
  • Develops, maintains, and enhances excellent working relationship with assigned partners and proactively ensures deepening of vendor relationships between partner and Walgreens.
  • Manages the vendor relationship including determining in scope and out of scope work, working through any interpretation of contract terms and monitoring/reviewing SLA adherence. Performs deep dive research on missed SLAs Partners with the vendor to drive continuous improvement resulting in improved service and/or lower cost.
  • Reviews and approves any request prioritizations and ensures delivery against agreed upon SLAs and overall service delivery of operational activities.
  • Understands short and long-term goals and objectives and recommend technical solutions and services.
  • Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
  • Develops and proposes options with pros/cons and risk, and works with stakeholders to finalize the best solution that meets business needs.
  • Establishes credibility with partners while managing expectations.
  • Ensures frequent, continuous and effective communications with team members, within IT, and with stakeholders to set expectations and negotiate priorities appropriately, via both formal and informal channels / mechanisms.
  • May develop budget for functional area. Manages budget to plan. May be accountable for area budget and delivering against business goals/objectives.
  • Participates in and contributes to the development of technical/business approaches and/or the recommendation of current system enhancements.
  • Understand the underlying technologies and applications utilized within specified area of responsibility to direct how to design, develop, test, and implement priority technology requirements.
  • Shares information cross-functionally to improve workflow processes. Interacts with direct reports and peers in management / customers / vendors to share information and improve cross-departmental processes.
  • Stays abreast of industry leading best practices and brings them to the attention of the leadership team for innovative application. May develop partnerships (and relationships) with internal and external stakeholders to meet business needs.
  • Allocates available resources to meet operating objectives. Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.

Basic Qualifications
  • Bachelor's degree and at least 4 years of experience in IT, Accounting, Finance, Consulting, Strategy and/or Analytics OR a High School diploma/GED and at least 7 years of experience in IT, Accounting, Finance, Consulting, Strategy and/or Analytics.
  • Experience establishing & maintaining relationships with individuals at all levels of the organization.
  • Experience with vendor and vendor contract management, including SLA review.
  • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
  • Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
  • Experience identifying operational issues and recommending and implementing strategies to resolve problems.
  • At least 2 years of experience contributing to financial decisions in the workplace.
  • At least 2 years of direct leadership, indirect leadership, and/or cross-functional team leadership.
  • Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications
  • Bachelor's degree in IT, IS, Mathematics.
  • Experience in vendor relationship management.
  • Master's degree OR MBA.
  • Familiarity with Agile methodologies - ideally CSM (Certified Scrum Master) or PSM (Professional Scrum Master) certification; familiarity with or certification in SAFe would be bonus.
  • Technical familiarity with scripting languages like Python and Bash shell scripting at the level sufficient to set tasks for engineers writing such scripts, and confirm their completion.
  • Experience using the suite of tools (a Microsoft product) called "Azure DevOps", or Jenkins.
  • Experience with environment monitoring tools and developing solutions that automate actions in response to data arriving from monitoring.

An employee in this position can expect a salary/hourly rate between $91,950 and $235,440 plus bonus pursuant to the terms of any bonus plan, if applicable, will depend on experience, seniority, geographic locations, and other factors permitted by law. To review benefits, please click here https://jobs.walgreens.com/benefits

An Equal Opportunity Employer, including disability/veterans

About Walgreens Boots Alliance

Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care. With more than 170 years of trusted healthcare heritage and innovation in community pharmacy, the company is meeting customers' and patients' needs through its convenient retail locations, digital platforms and health and beauty products.

Including equity method investments, WBA has a presence in more than 25 countries, employs more than 450,000 people and has more than 21,000 stores.

WBA's purpose is to help people across the world lead healthier and happier lives. The company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. WBA is a participant of the United Nations Global Compact and adheres to its principles-based approach to responsible business.

WBA is included in FORTUNE's 2021 list of the World's Most Admired Companies*. This is the 28th consecutive year that WBA or its predecessor company, Walgreen Co., has been named to the list.

More company information is available at www.walgreensbootsalliance.com .

Job Information

  • Job ID: 66892364
  • Workplace Type: On-Site
  • Location:
    Deerfield, Illinois, United States
  • Company Name For Job: Walgreen Co.
  • Position Title: Manager IT - DevOps Automation (Hybrid Role)
  • Job Function: Other

Please refer to the company's website or job descriptions to learn more about them.

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